Last updated: March 7, 2026
By accessing or using Silvatrace ("the Service"), operated at silvatrace.com, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.
Silvatrace is an EUDR (EU Deforestation Regulation) compliance platform that provides satellite-based deforestation risk assessments, compliance reporting, and Due Diligence Statement preparation tools. The Service uses Copernicus Sentinel-2 satellite imagery to analyse vegetation changes on plots of land associated with regulated commodities.
You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. You must notify us immediately of any unauthorised use of your account.
You agree to use the Service only for lawful purposes related to EUDR compliance and supply chain due diligence. You shall not:
Silvatrace offers free and paid subscription tiers. Paid subscriptions are billed monthly through Stripe. You can cancel your subscription at any time through the Settings page. Cancellation takes effect at the end of the current billing period — you retain access until then. Refunds are handled on a case-by-case basis. Prices may change with 30 days' notice.
The Service, including its design, code, documentation, and branding, is owned by Silvatrace. Copernicus Sentinel-2 satellite data used in assessments is provided under the Copernicus open data licence. Reports and assessments generated by you through the Service are your property.
Silvatrace provides satellite-based risk assessments as a decision-support tool. Our assessments do not constitute legal advice and should not be used as the sole basis for regulatory compliance decisions. While we use established scientific methodologies (NDVI change detection), satellite analysis has inherent limitations including cloud cover, seasonal variation, and spatial resolution constraints. You are responsible for verifying results and making final compliance decisions.
To the maximum extent permitted by law, Silvatrace shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities. Our total liability for any claim arising from the Service shall not exceed the amount you paid for the Service in the 12 months preceding the claim.
We process your personal data in accordance with our Privacy Policy and the EU General Data Protection Regulation (GDPR). Your data is stored and processed exclusively within the European Union (Germany). You have the right to access, rectify, export, and delete your personal data. See our Trust & Security page for details.
We retain your assessment data, reports, and due diligence records for a minimum of 5 years from the date of creation, in compliance with EUDR Article 12 record-keeping requirements. You may request account deletion at any time, which will be processed within 30 days per GDPR Article 17.
We aim for high availability but do not guarantee uninterrupted access. The Service depends on third-party providers including Copernicus Data Space (satellite imagery), Stripe (payments), and Resend (email). We are not responsible for outages caused by these providers.
We may update these Terms of Service from time to time. Material changes will be communicated via email to registered users at least 14 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance of the updated terms.
These terms are governed by the laws of the European Union and the Federal Republic of Germany. Any disputes shall be resolved in the courts of Germany.
For questions about these terms, contact us at [email protected].